Terms of use

These Terms of use ("Terms") govern your use of the CreatorQuay website at creatorquay.com, the account dashboard at dashboard.creatorquay.com and the file-conversion features they provide (together, the "Service").

The Service is presented by CreatorQuay Demo Studio ("CreatorQuay", "we", "us"). CreatorQuay Demo Studio is a fictional demonstration operator, not a registered company; the Company details page explains what that means.

By creating an account, buying credits, uploading a file or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. The Privacy notice and the Refund policy form part of these Terms.

Definitions

• Account means a registered CreatorQuay user account.
• Credits means prepaid units bought through the Service and spent on conversions.
• Conversion means the automated processing of a file into another supported format.
• Source file means a file you submit for conversion; result means the file the Service produces from it.
• You means the person or organisation using the Service.

The service

CreatorQuay converts files between supported formats on our servers. The supported formats and conversion routes are shown on the website and in the converter; the converter only offers the outputs that are available for the file you choose.

Formats, routes, file-size limits, batch limits and other technical limits may change as the Service develops. The current limits are shown in the converter and on the Help & FAQ page.

Converting between formats can change, compress, approximate or omit information that exists in the source file. You are responsible for checking a result before you rely on it.

Your files

CreatorQuay processes the contents of your files only to carry out the conversion you request.

• The source file is deleted as soon as its conversion succeeds.
• The result is kept only for the short download window shown in the converter and is then deleted automatically.
• We do not keep archives or backups of source files or results, and file contents are never stored in account history, databases or ordinary logs. Your conversion history records only technical details such as formats, file size, status and the credits charged.
• Conversions are automated. We do not inspect file contents by hand, use them for advertising, profiling or model training, or send them to third-party conversion services.

Once a file has been deleted it cannot be recovered. CreatorQuay is not a storage or backup service: keep your own copy of every source file and download any result you want to keep.

Ownership and permissions

You keep every right you have in your files. We acquire no ownership of them and receive only the limited, temporary permission needed to process a file and return the result to you; that permission ends when the processing is complete.

You confirm that you own each file you submit or have permission to convert it, that converting it does not infringe anyone's intellectual property, privacy or other rights, and that you are allowed to process any personal data it contains.

Accounts

You must be at least 18 years old, or otherwise legally able to enter into this agreement, to create an account. Give accurate information when you register, keep your sign-in details confidential and tell us promptly if you think someone has accessed your account without permission. You are responsible for activity in your account unless it results from a security failure for which we are legally responsible.

Do not create more than one account to get extra free conversions or to get around limits or suspensions.

Free conversions

Guests can try a limited number of conversions without an account, and new accounts may receive free conversions. The current allowances are shown on the website. Free allowances are limited to one per person, cannot be transferred or exchanged for money, and may be changed or withdrawn for future conversions.

Credits and pricing

Paid conversions use credits. Credits are bought in advance as a one-time payment: there is no subscription and nothing renews automatically. The number of credits a file costs and the current credit packs are published on the Pricing page. When several files are converted together, each file is charged separately.

Prices are set and charged in EUR. The dashboard may show estimates in other currencies, but checkout confirms the total in EUR; any exchange rate or fee applied by your bank or card issuer is set by them, not by us.

Purchased credits do not expire because time passes. They stay on your balance while your account is open, subject to the section on suspension and termination. We may change prices and credit costs for future purchases and conversions.

Payments

Payments are processed by a third-party payment provider. We do not receive or store your full card number or security code. The provider may process payment information under its own terms and privacy policy, and it does not receive the contents of your files. You must be authorised to use the payment method you submit. Taxes are added where the law requires them.

Failed conversions and credit returns

We charge for conversions that finish. If a conversion does not complete, the credits charged for it are returned to your balance automatically.

A conversion has not failed just because you do not like the result, the target format cannot hold a feature of the source format, or information is lost or changed in a way that is inherent to the formats involved. Use the free allowance to check that the Service suits your files before buying larger packs.

Refunds

Refunds of credit purchases are covered by the Refund policy. Nothing in these Terms removes a refund, cancellation or withdrawal right that the law gives you and that cannot be excluded.

If the law of your country gives you a withdrawal period for digital services, you agree that a conversion you request starts immediately, which may affect that right to the extent the law allows.

Acceptable use

You must use the Service lawfully. Do not use it to:

• infringe copyright, trade marks or other intellectual property rights;
• process material you have no right or legal authority to process, or any unlawful material;
• process material involving the sexual exploitation or abuse of children;
• upload malware or files designed to harm a device, system or conversion engine;
• probe, test or exploit vulnerabilities without our written permission, or access other accounts or non-public parts of the Service;
• disrupt the Service or get around rate, size, batch or other technical limits;
• reverse engineer the Service, except where the law expressly allows it; or
• resell the conversion features as your own conversion service without our written permission.

We may use reasonable technical controls to protect the Service and enforce these rules.

Limits and availability

The Service has limits, including the maximum file size, the number of files per request, supported formats and rate limits. We aim to keep it available and reliable but do not guarantee that it will be uninterrupted or error-free, and there is no guaranteed uptime unless we agree otherwise in writing. We may pause some or all of the Service for maintenance, security or updates.

We may add, change or remove formats, conversion routes or limits, for example when underlying software stops supporting a format, quality becomes unreliable or a security issue is found. Where practicable we avoid changes that unreasonably stop you from using credits you have already bought.

Our intellectual property

The website, software, interface, branding, text and graphics of the Service, excluding your files and third-party components, belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose. Open-source software used in the Service remains under its own licences.

No warranty as to results

To the extent the law allows, the Service is provided "as available". Conversion depends on the structure, encoding and condition of each file and on the capabilities of the formats involved. We do not promise that every file will convert, that a result will look or behave exactly like the source, or that all metadata, fonts, layouts, formulas, macros, codecs or other properties will survive. Rights you have under consumer law that cannot be excluded are not affected.

Liability

Nothing in these Terms excludes or limits liability where that would be unlawful.

If you use the Service for business purposes, then to the extent the law allows we are not liable for loss of profit, revenue, business, goodwill, data or anticipated savings, or for indirect or consequential loss, and our total liability is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

If you are a consumer, nothing in these Terms limits the mandatory rights and remedies you have under consumer law. We are not responsible for loss that was not reasonably foreseeable or that results from misuse of the Service.

Suspension and termination

You may stop using the Service at any time and ask us to close your account.

We may restrict, suspend or close an account if you seriously breach these Terms, try to compromise the Service, create an unreasonable risk to the Service or other users, if a payment is reversed or fraudulent, or if the law requires it. Where a breach can reasonably be put right, we may give you the chance to do so first.

Unused credits may be forfeited if an account is closed because of a serious breach by you, unless the law requires otherwise. If we close your account for a reason that is not your breach, we will let you use your remaining purchased credits first or refund the unused balance where that is reasonably possible or legally required.

Changes to these terms

We may update these Terms. The current version is always published on this page with its date. Changes apply to use of the Service after they take effect; where a change materially affects people with purchased credits, we will give reasonable notice. Changes do not affect rights that have already arisen.

General

We are not responsible for delays or failures caused by events outside our reasonable control. If a provision of these Terms is found invalid, the rest remain in force. Not enforcing a provision immediately does not waive it. You may not transfer your rights under these Terms without our consent. These Terms, the Privacy notice and the Refund policy are the whole agreement between you and us about the Service, and nothing in them creates a partnership, agency or employment relationship.

Governing law and disputes

These Terms are governed by the law of the place where the operator of the Service is established. Because the operator shown on this site is a fictional demonstration identity, no place of establishment, governing law or court is named. Whatever law applies, you keep the protection of the mandatory consumer laws of the country where you live. If something goes wrong, please contact us first so we can try to resolve it directly.

Contact

Questions about these Terms can be sent to [email protected] or through the contact form.